Everything you need, already included
From the knowledge base to conversation analytics: a complete AI assistant, ready to use.
AI & behavior
The brain of your AI assistant: personality, tone and rules that define how it talks to your customers.
50+ industry personalities
Pre-configured presets for restaurants, hotels, law firms, e-commerce and dozens of other sectors.
Tone, length and creativity
Professional, friendly or informal. Concise or detailed answers. Everything is configurable.
Custom communication style
Specify the vocabulary and the way the assistant must reply to your users: words to use, expressions to avoid, sentence structure.
Custom rules
Define what the assistant must and must not say. Full control over its behavior.
Knowledge base
The sources your assistant learns from: web pages, documents, FAQs, media and product catalog.
Web page import
Single URLs or automatic crawling from sitemap. Periodic re-scan for always up-to-date content.
Document upload
PDF, Word, PowerPoint and CSV. Indexed automatically with semantic search.
FAQs and manual snippets
Structured question/answer pairs for the information you want to control directly.
Images and videos in chat
Add images and videos that the assistant shows at the right moment: a product photo, a video tour, an infographic with instructions.
Product catalog synchronization (e-commerce)
Your product catalog is synchronized automatically, and the assistant uses it to answer about prices, availability and features.
Widget & customization
How you install it, how it looks and how it greets visitors: appearance, languages and usage modes.
A single snippet
Embeddable on any site: WordPress, Shopify, custom. One line of code and the assistant is live on desktop, tablet and mobile.
Colors, fonts and avatar
8 Google Fonts, full color palette, custom avatar. The widget becomes part of your brand.
Several launcher styles
Icon, text, icon+text, bar or hidden. Position and animation are configurable.
Suggested questions
Fully configurable: surface the right questions as soon as the chat opens and guide users to what they are looking for.
Multilingual (10 languages supported)
Italian, English, German, French, Spanish, Portuguese, Dutch, Chinese, Japanese, Arabic.
Standalone chat page
Direct link to the chat, no website needed. Perfect for QR codes, social campaigns and offline activities.
Lead generation
Turn conversations into contacts: data capture, lead management and handoff to a human.
Configurable pre-chat form
Name, email, phone, company. Choose which fields to show and which to make required.
Lead capture in conversation
The assistant collects contact details at the right moment, during the conversation.
Handoff to a human
Phone, email, WhatsApp or contact form. Visitors reach you when it really matters.
Lead management with statuses
New, contacted, converted, lost. Track every lead along its journey.
Analytics
Numbers and insights to understand how your assistant is doing and where to improve.
Full dashboard
Sessions, average messages, conversation duration and satisfaction rate at a glance.
Feedback and metrics
Thumbs up/down on every answer, bounce rate and handoff-to-human rate.
Gap analysis
Automatically identifies gaps in the knowledge base. You always know what’s missing.
Contradiction detection
If two sources in the knowledge base contradict each other, IKIbrain flags it so you can fix your sources and improve the quality of the answers.
Topic classification
Discover what your visitors are talking about with automatic classification of conversation topics.
Product statistics (e-commerce)
Discover the products most suggested in chat by the assistant and the most clicked by visitors.
Security & compliance
Data protection, GDPR and AI Act compliance, access control.
AI Disclosure
Built-in notice on the use of artificial intelligence, compliant with current regulations.
GDPR compliance
Privacy consent integrated in the widget with a link to your own policy.
2FA authentication
Two-factor authentication for the admin panel.
Invisible CAPTCHA
Frictionless anti-bot protection, transparent to the user.
Advanced
Integrations, APIs and features for enterprise needs and custom flows.
Assistant variants
Create different versions of the same assistant for different purposes, each with its own settings.
Private assistants with OTP
Restricted access via email OTP. Perfect for internal or confidential assistants.
REST API
Full programmatic access with API key authentication for custom integrations.
JavaScript API
Control the widget from your own site: open the chat with a question and context already pre-filled, triggered by a button, a link or any page event.
Webhooks with HMAC signature
Real-time notifications to your systems, with cryptographic origin verification.
E-commerce integration
Native integration to answer about products, cart and orders. Compatible with WooCommerce, Shopify and IKIshop.
Actions (Agentic AI)
The assistant becomes a true AI agent: it connects to your apps’ APIs to perform actions directly in chat — bookings, ticket creation, order updates. It doesn’t just answer. It acts.