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IKIbrain trains on your product catalog, shipping, return and payment policies. When a visitor has a question, the chatbot answers in real time — reducing cart abandonment and support tickets.
Yes, if you upload your catalog with descriptions and categories, IKIbrain can suggest products based on what the customer is looking for. It's not a recommendation engine, but it effectively guides visitors.
IKIbrain works on any website via a JavaScript widget. It doesn't require specific integrations with Shopify, WooCommerce or other platforms — just add the snippet to your site.
Upload your return and shipping policies to the knowledge base. IKIbrain will respond with accurate information about timelines, costs and procedures without customers having to search your FAQ page.